man99's Privacy Policy

man99 is a mobile-first online betting and casino platform in Bangladesh. We believe that the privacy of every user's personal information is a fundamental right. The purpose of this privacy policy is to inform you fully and transparently about what information is collected when you use the man99 platform, how that information is used and stored, and under what circumstances it may be shared with third parties.

By creating an account, logging in, or using any of our services on man99, you accept the terms of this privacy policy. We place the highest importance on your trust and remain vigilant in protecting your data at all times. Our platform uses SSL encryption technology, which protects your information from unauthorized access.

To provide services on man99, we collect various types of information. This information comes primarily from two sources — what you provide directly and what our system records automatically.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — services are available to users aged 21+ only)
• Mobile number and email address
• Financial transaction details — bKash, Nagad, or Rocket number
• Account login credentials (stored in encrypted form)
• Information you share when contacting customer support

2.2 Automatically Collected Information

• IP address and device type (mobile, tablet, etc.)
• Browser type and operating system
• Browsing activity on the platform and session duration
• Information from cookies and similar tracking technologies
• Game play history and betting activity
• Deposit and withdrawal transaction history

man99 uses your information only for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, or Rocket. To process a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
• Customer support: To provide assistance in Bengali and English via 24/7 live chat and email.
• Security and fraud prevention: To detect unauthorized activity and maintain the security of the platform.
• Responsible gaming: To identify the risk of excessive gambling and provide necessary support.
• Platform improvement: To analyze your usage patterns and improve the quality of our services.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communication: To send messages about bonuses and offers based on your consent.

man99 will not use your information for any purpose beyond those listed above.

The man99 website uses cookies. Cookies are small text files stored on your device that help improve your experience on the platform.

4.1 Types of Cookies

• Essential cookies: Necessary for login sessions and security. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings.
• Analytics cookies: Monitor platform performance — completely anonymous.

You can disable non-essential cookies at any time from your browser settings. However, in some cases this may affect the functionality of the platform.

man99 applies industry-standard security measures to protect your personal information:

• SSL encryption: All data transferred between the platform and your device is protected by SSL/TLS encryption.
• Password hashing: Your password is never stored directly — a one-way hashing algorithm is always used.
• Access control: Only authorized personnel can access your information where necessary.
• Regular security reviews: The security of our systems is regularly reviewed and tested.
• Data minimization: We collect only the information necessary to provide our services.

Your information is retained for as long as necessary to provide services and for the period required by legal obligations. After an account is closed, all information except that which is legally required is securely deleted.

man99 does not sell your personal information to third parties. However, certain information may be shared in the following limited circumstances:

6.1 Service Provider Partners

The necessary financial information is shared with bKash, Nagad, and Rocket for transaction processing. These organizations operate under their own privacy policies.

6.2 Legal Obligations

Relevant information may be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations.

6.3 Fraud Prevention

Information may be shared with the relevant authorities when required to investigate financial fraud or other illegal activity.

6.4 Business Restructuring

In the event of a company merger or acquisition, user information may be transferred, but you will be notified in advance in such cases.

As a user of the man99 platform, you have the following rights:

• Right of access: You have the right to know what information we hold about you.
• Right of rectification: If there is any inaccuracy in your information, you may request that it be corrected.
• Right of erasure: In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may be retained.
• Right to restrict processing: In certain cases you may request that the processing of your information be restricted.
• Right to opt out of marketing communications: You have the right to stop receiving promotional messages at any time.
• Right to data portability: You may request to receive your data in a structured and readable format.

Contact us to exercise any of the rights listed above.

man99 is an age-restricted platform for users aged 21 and above only. We do not knowingly collect or store information from any person under the age of 21. Age is verified at the time of registration. If it comes to our attention that a minor has created an account, that account will be immediately closed and all related information will be deleted.

If a parent or legal guardian suspects that their child has created an account on man99, please contact us immediately.

man99's servers and infrastructure may be located in various locations. Your information may be processed or stored outside of Bangladesh. In such cases, we ensure that your information remains under protection consistent with this privacy policy.

All applicable data protection standards are followed for any international transfer, and we are always committed to protecting your information.

man99 is firmly committed to responsible gaming. By analyzing data on your betting activity, we can identify unusual behavior and provide support where needed. Information used for this purpose is used solely for the benefit of the user.

To learn more about responsible gaming, read our Responsible Gaming page.

Transactions on the man99 platform are carried out via bKash, Nagad, and Rocket. These payment platforms have their own privacy policies. You are advised to review the privacy policy of the relevant service before completing a transaction. man99 is not responsible for the privacy practices of third-party services.

man99 reserves the right to change or update this privacy policy as needed. For significant changes, we will notify you in advance through your registered contact method. The updated policy will take effect from the date of publication.

The most current policy will always be available on this page. Continuing to use the platform after any changes constitutes acceptance of the updated policy.

For any questions, concerns, or requests to exercise your rights regarding the privacy of your personal information, contact man99:

We hope you feel fully reassured about man99's privacy policy. Ensuring the protection of your information on our platform is our top priority. Our commitment to fair play and transparency remains firm.